i-doit Add-on & Subscription Center on docupike.cloud Status

[Resolved] Degraded performance on production environment

Wed, 22 Apr 2026 09:35:00 +0000

Resolved (2026-04-22 11:09:00 UTC) – Issue has been resolved.

Monitoring (2026-04-22 10:48:00 UTC) – Hardware issues has been resolved by our upstream provider. Tenants and services are running again. We’re closely monitoring our systems.

Investigating (2026-04-22 09:35:00 UTC) – We’re aware of a degraded performance of our production environment caused by a hardware fault. Our upstream provider is currently working on a solution.

[Resolved] Degraded performance on production environment

Wed, 17 Dec 2025 08:20:00 +0000

Resolved (2025-12-17 15:55 UTC) – Issue has been resolved.

Monitoring (2025-12-17 14:40 UTC) – Fixes have been implemented. We’re closely monitoring our systems.

Update (2025-12-17 12:50 UTC) – All affected customer tenants and services are running again. We’re still implementing fixes which could lead to performance issues and increased latency.

Investigating (2025-12-17 08:20:00 UTC) – We’re aware of a degraded performance of our production environment. Some customer tenants and services are not available resp. slowed down. We are working fast to resolve this issue.

[Resolved] Urgent maintenance work on production environment

Mon, 08 Dec 2025 06:55:00 +0000

Resolved (2025-12-09 10:32:00 UTC) – Issue has been resolved. Maintenance window is closed. Thank you for your patience.

Monitoring (2025-12-08 18:20:00 UTC) – Kubernetes cluster has been fully recovered. All customer tenants and services are running again. We will monitor them closely before closing this maintenance window. If you still encounter problems please contact our customer support.

Update (2025-12-08 08:32:00 UTC) – We’ve performed important pre-tasks to ensure a fast and reliable recovering of all customer tenants and services. We’re implementing a patch on all Kubernetes worker nodes now.

Starting (2025-12-08 06:55:00 UTC) – We are aware of a misbehaving of our underlaying Kubernetes cluster resulting in a degraded performance of our customer tenants and other services. We’ve immediately opened a maintenance window to work on this issue. During this time, we expect shorter downtimes of customer tenants and services. Please be patient with us. We will provide updates as soon as possible.