i-doit on docupike.cloud Status

[Resolved] Degraded performance on production environment

Wed, 22 Apr 2026 09:35:00 +0000

Resolved (2026-04-22 11:09:00 UTC) – Issue has been resolved.

Monitoring (2026-04-22 10:48:00 UTC) – Hardware issues has been resolved by our upstream provider. Tenants and services are running again. We’re closely monitoring our systems.

Investigating (2026-04-22 09:35:00 UTC) – We’re aware of a degraded performance of our production environment caused by a hardware fault. Our upstream provider is currently working on a solution.

[Resolved] Degraded performance on production environment

Wed, 17 Dec 2025 08:20:00 +0000

Resolved (2025-12-17 15:55 UTC) – Issue has been resolved.

Monitoring (2025-12-17 14:40 UTC) – Fixes have been implemented. We’re closely monitoring our systems.

Update (2025-12-17 12:50 UTC) – All affected customer tenants and services are running again. We’re still implementing fixes which could lead to performance issues and increased latency.

Investigating (2025-12-17 08:20:00 UTC) – We’re aware of a degraded performance of our production environment. Some customer tenants and services are not available resp. slowed down. We are working fast to resolve this issue.

[Resolved] Urgent maintenance work on production environment

Mon, 08 Dec 2025 06:55:00 +0000

Resolved (2025-12-09 10:32:00 UTC) – Issue has been resolved. Maintenance window is closed. Thank you for your patience.

Monitoring (2025-12-08 18:20:00 UTC) – Kubernetes cluster has been fully recovered. All customer tenants and services are running again. We will monitor them closely before closing this maintenance window. If you still encounter problems please contact our customer support.

Update (2025-12-08 08:32:00 UTC) – We’ve performed important pre-tasks to ensure a fast and reliable recovering of all customer tenants and services. We’re implementing a patch on all Kubernetes worker nodes now.

Starting (2025-12-08 06:55:00 UTC) – We are aware of a misbehaving of our underlaying Kubernetes cluster resulting in a degraded performance of our customer tenants and other services. We’ve immediately opened a maintenance window to work on this issue. During this time, we expect shorter downtimes of customer tenants and services. Please be patient with us. We will provide updates as soon as possible.

[Completed] Maintenance window on production

Mon, 24 Feb 2025 10:10:00 +0000

Completed event (2025-02-25 11:28:00 UTC) We’ve closed the maintenance window. Thank you for your patience.

Ongoing event (2025-02-24 10:30:00 UTC) – We’ve opened the maintenance window.

Scheduled event (2025-02-24 10:10:00 UTC) – We plan a maintenance window on Monday, 2025-02-24, starting at 10:30 UTC. During this window we are going to perform updates on our infrastructure. This will result in short downtimes of Docupike and i-doit tenants.

[Resolved] Hardware issue on production

Fri, 31 Jan 2025 07:26:00 +0000

Monitoring (2025-01-31 08:17:00 UTC) – Our service provider was able to resolve the hardware issue. All tenants are running again.

Investigating (2025-01-31 07:26:00 UTC) – A significant number of tenants are currently offline due to a hardware issue.

[Resolved] Partly outage of tenants

Thu, 23 Jan 2025 10:22:00 +0000

Completed (2025-01-27 12:56:00 UTC) – All tenants are working properly.

Update (2025-01-27 09:22:00 UTC) – We identified a problem on the underlaying (virtual) hardware infrastructure. All tenants have been moved to non-affected (virtual) hardware. We’re still monitoring the situation closely.

Update (2025-01-24 15:39:00 UTC) – We’re implementing a fix tenant by tenant.

Update (2025-01-24 08:16:00 UTC) – We’re still experiencing availability issues affecting Docupike and i-doit tenants. We apologize for the inconvenience and will share an update once we have more information.

Monitoring (2025-01-23) – All tenants are running again. We’re still monitoring the situation.

Investigating (2025-01-23 10:22:00 UTC) – Some Docupike and i-doit tenants are currently unavailable. We’re working on a solution.

[Resolved] Provisioning issue

Fri, 29 Nov 2024 13:30:00 +0000

Resolved – All services are online again.

Investigating – Provisioning of new instances is currently not possible due to api issues affecting one of our providers.

[Completed] Maintenance of backend systems

Tue, 29 Oct 2024 08:00:00 +0000

Completed event (2024-10-31 09:00:00 UTC) – We’ve closed the maintenance window.

Updated event (2024-10-30 15:08:00 UTC) – We’re making good progress but still need more time to finish some last tasks. Therefore, we extend this maintenance window to 1 more day.

Ongoing event (2024-10-29 08:50:00 UTC) – We’ve opened the maintenance window.

Scheduled event (2024-10-28 13:20:00 UTC) – We plan a maintenance window on Tuesday, 2024-10-29 from 08:00 UTC. During this window we are going to perform updates on core components of our backend systems which can result in delays when creating new Docupike or i-doit instances during this event. We expect to close the maintenance window on the next working day.

[Completed] Maintenance on production

Mon, 16 Sep 2024 07:00:00 +0000

Completed event (2024-09-16 13:25:00 UTC) – We’ve closed the maintenance window. Services running on production environment are working as expected. All tenants are available.

Ongoing event (2024-09-16 07:55:00 UTC) – We’ve opened the maintenance window.

Scheduled event (2024-09-16 07:00:00 UTC) – We plan a maintenance window on Monday, 2024-09-16 from 07:00 UTC. During this window we are going to perform updates on core components of our production environment. Short downtimes of tenants are expected.

[Completed] Maintenance on production

Tue, 10 Sep 2024 07:00:00 +0000

Completed event (2024-09-10 13:30:00 UTC) – We’ve closed the maintenance window. Services running on production environment are working as expected. All tenants are available.

Ongoing event (2024-09-10 07:30:00 UTC) – We’ve opened the maintenance window.

Scheduled event (2024-09-10 07:00:00 UTC) – We plan a maintenance window on Tuesday, 2024-09-10 from 07:00 UTC. During this window we are going to perform updates on core components of our production environment. Short downtimes of tenants are expected.